I love my cat genie, especially when it works correctly. The past two weeks the system continues to state “over heated” yet all solutions provided have not helped.
Is there a way for a qualified representative from the company to contact me? I have found blogs on the site unhelpful. I purchased the unit approximately 7 months ago. From time to time the unit would fail with the same code but now it will not work.
If anyone has a solution I would love to hear.
The premise of the cat genie is great and I would like to use it again. Thank you
Product or Service Mentioned: Catgenie Catgenie Pet Litter.
Reason of review: Damaged or defective.
Monetary Loss: $100.
Preferred solution: Let the company propose a solution.
I liked: When it works.
I didn't like: Paying a fair price for an item not to work.