CatGenie
CatGenie Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CatGenie has 1.6 star rating based on 14 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Mostly autonomous, Like my cat genie, When it works.
Cons: Greedy company, Overpriced for the longevity of the unit, Paying a fair price for an item not to work.Recent recommendations regarding this business are as follows: "Keep using a manual box", "be very careful of this company they just want to take your last dollar", "Do not buy this", "Don't buy the AI model. Dumb is smarter.", "Avoid".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CatGenie has 1.6 star rating based on 14 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Mostly autonomous, Like my cat genie, When it works.
Cons: Greedy company, Overpriced for the longevity of the unit, Paying a fair price for an item not to work.Recent recommendations regarding this business are as follows: "Keep using a manual box", "be very careful of this company they just want to take your last dollar", "Do not buy this", "Don't buy the AI model. Dumb is smarter.", "Avoid".
Most users ask CatGenie for the refund as a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDon't waste the money
On paper sounds like a great idea. However in practice the design is functionally awful!
They should not be allowed to sell this device as it fails against everything it claims to do.
1. It is easy to install
2. The rake to scoop the solid waste is terrible, the gaps are too big and it has these notches that is uses to shake off excess cat litter. That in fact slings the solid waste everywhere back into the litter
3.
During washing because the solid waste does not get scooped proper the machine washes the litter with waste in it making a sloppy mess
4. To add insult to injury the darn machine then blasts hot air over the litter and left behind waste making the smell 10x worse that before. It lingers for days and days
5. The actual cat littler itself is the worst I have ever used.
I have a 3,000 sqft home and find the litter tracked from the box into pretty much every room! That sounds impossible and I was shocked when I saw it happening
Please don't waste your money on this awful product, I don't know of a better robotic cat litter box so I am going back to manual.
Preferred solution: Full refund
User's recommendation: Keep using a manual box
Customer service
I called customer service to explain that when I moved, I missed placed the toilet hook and was in need of a new one. The customer service rep told me That she could not sell me the hook.
That I had to return the machine for inspection and that would cost 45 dollars to ship it and if the machine was ok they would ship it back with the toilet hook but if it needed service, it will cost me 200 dollars.
I explained to her that the machine was working and was not under warranty anymore and that all I needed was the toilet hook.I said how can you sell me a machine that cost over 400 dollars and then refused to sell me this part. She refused again and told me that the parts belong to the company and that they did not have to sell them to me.
User's recommendation: be very careful of this company they just want to take your last dollar
I hate the cat genie with my entire being
User's recommendation: Do not buy this
TERRIBLE customer service
AI unit has multiple errors
- Dumb model works great
- Users should get their money back
- Ai requires more interaction
- Ai too prone to erroneous errors
Preferred solution: Full refund
User's recommendation: Don't buy the AI model. Dumb is smarter.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Scottsville, KentuckyMy unit has no lights and will not start
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
They sent us a complete malfunctioning cat genie and will not supply replacement for any cleaner or granules that were wasted on the Constant finishing cycle that it did for a week!!! They eventually sent a replacement motor piece, and I have to drop off the broken one in five days at UPS.
For this much money that we have spent, and time spent calling and emailing, it is very frustrating.
I asked for either a discount for my next purchase of cleaning solution or complimentary cleaner sent.
The broken unit went through half of a container of cleaning solution and almost a whole thing of granules. Really ~$30 worth after spending $1000
With the broken cat Genie always having the shovel down, my cats went to the bathroom in new places and I am still trying to clean and stop that new problem.
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt's junk I want a refund
- Like my cat genie
- When it works
- Mostly autonomous
- Paying a fair price for an item not to work
- Greedy company
- Overpriced for the longevity of the unit
Preferred solution: Full refund
User's recommendation: Don't buy
Red washer scrubber hopper gray ring
I purchased the CatGenie and the gray ring inside the hopper has a way bigger Gap than it should and the red washer is not with it as well the scooper is cracked and I do not have the scrubber that is between Tray and the base of the unit. I also think im missing a pice in the center.
Where the base sticks up and the bowl/sifter inserts.
Should there be a washer or is it just hard plastic to hard plastic?
So i need a replacement of
Gray ring inside hopper.
Red washer on hopper.(all washers/gaskets would be great)
A scrubber (and backup if it breaks)
GenieHand(I'll epoxy the one i got for a backup)
Ill just buy the geniehand that comes with a free scrubber. But id still like to by 1.
Thanks for your time and help
Dallas Bergmann
Preferred solution: Let me buy replacement or missing items
Potty will not drain
Using the CatGenie killed my cat.
About a month ago I began noticing that my otherwise very healthy cat was acting constipated. He was attempting to *** in areas other than the CatGenie and unable to go.
I gave him some CatLax that I had from previous years (it had not expired) but that didn't help. He stopped eating and began to lose weight. I took him to the vet and they did a complete blood work up. Lab results were good.
Diagnosis: extreme constipation. He came home with a liquid oral laxative to take twice a day for two weeks. After six days, no bm and no improvement, so I returned to the vet. He was dehydrated so they kept him overnight to give him fluids and the next morning, sedated him to manually empty his body of a massive amount of *** and then give him an enema.
I brought him home that afternoon, very sore and uncomfortable with pain meds for three days. He seemed to recover, felt better and began to eat again. But within the week stopped eating and relapsed. Still unable to *** at all.
We returned to the vet yesterday and the doctor explained that he had been constipated for SO long that scar tissue had built up around his anus shrinking the opening so small that his normal size *** could never fit through to exit his body. To make matters worse, in straining to defecate, an anal gland had burst and become infected, which could not be cured with antibiotics or otherwise. Because of my wonderful self washing litter box, I had not known for an extended period of time, that my beloved cat was not having bowel movements until it was far too late. He suffered a horrible, cruel death until I learned what was wrong and that nothing could be done to help him.
Yesterday, I had to ask the doctor to lay him to rest and give him peace. All because I didn't want to scoop his litter box. I am in mourning, in anguish, angry with myself for not knowing, and furious with CatGenie for not notifying cat owners of this danger. When he was in the hospital overnight for surgery, I notified the company about what was happening and their sympathetic response was this: "Great news!
This is exactly why we've invented the A.I.!" Screw you CatGenie.
Your wonderful new invention didn't save my companion of 13 years and probably was too little too late to save a lot of other cats too. I seriously doubt that mine was the only one who fell prey to this demise, as horrible as it is.
Have Catgenie Gone Bust ???
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMalfunctioning
- Mostly autonomous
Screw Cat Genie and their broken solution needle.
- Mostly autonomous
- Greedy company
Preferred solution: Let the company propose a solution
Don’t waste your money
This unit was purchased December 14, 2014. From day one if you did not physically shovel the poo yourself into the processing part of the unit the cleaning shovel would spread poo all over the litter and therefore the shovel is slotted so the poo would just slip through and stay in the litter. Then after the wash cycle it would dry the little and the fresh poo spreading the awful stench throughout the downstairs of our home! That is why we could never leave it on the automatic cycle. Should have returned it then, but it was still nice not having to change regular litter.
Now the unit is not quite three and a half years old and it will no longer distribute the sanisolution nor can we even put a full maintenance cartridge in the unit without getting an error message saying the maintenance cartridge is empty when it is completely full.
So today I called CatGenie customer service and was told that the needle to draw out the solution is broken. To fix it will cost $90 plus shipping both ways and most likely the fix will not last and suggested we just buy a new unit! Are you kidding me! This unit is not that old and for what was originally paid for the unit and the continual flow of purchasing supplies this is ridiculous!
We are very disappointed and if we knew the short life span of this thing we would have never purchased it. Looks like it is back to regular litter for us.
Included a photo to show it has been well maintained and used by only one cat for the las year and a half.
Again, don’t waste your money!
- Overpriced for the longevity of the unit
Preferred solution: Price reduction
Poor quality with cleaning cartridges
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Sounds like you mouthed off and stopped helping you. Maybe start with keeping track of important items like a toilet hook and then work on that attitude.
She stopped helping herself?? LMAO.